Refund policy
The short version
Your first Solo Run pouch comes with our 14-night try-out promise. Not for you? Email club@deathdose.com within 14 days of delivery. We email you a prepaid return label, you post the pouch back (opened is fine) with a short note on what didn't work for you, and we refund £14.99, half the Solo price. DeathDose pays the return postage. It covers the first £29.99 Solo Run order only, one claim per customer and household, for orders placed on or after 7 November 2026. Death Squad monthly orders and the Triple Stack are not covered by it. It sits on top of your legal rights and does not replace them.
Orders placed earlier keep the promise they were sold with: from 26 October 2026 up to 7 November 2026, the 14-Day Guarantee; before 26 October 2026, the 30-night guarantee. Both are described below.
Your right to cancel — distance selling
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have 14 days from the day you receive your order to cancel, for any reason and without giving one.
To cancel, email club@deathdose.com with your order number. You can use the model cancellation form in the Regulations, but you do not have to — a clear statement is enough.
Once you have told us, you have a further 14 days to send the goods back. We refund within 14 days of receiving the goods, or of receiving proof that you have sent them, whichever is sooner.
The sealed-goods exception, stated plainly
RESPAWN is a food supplement sealed for health protection and hygiene reasons. Under regulation 28(3)(a) of those Regulations, the statutory 14-day cancellation right for change of mind ends once a sealed pouch is opened.
The 14-night try-out promise applies whether or not the pouch is sealed, but only to the first Solo Run order described above. For any other order, the exception applies to an opened pouch.
The 14-night try-out promise: how to use it
- Who: the first £29.99 Solo Run order, placed on or after 7 November 2026. One claim per customer and household. Not Death Squad monthly orders, not the Triple Stack.
- Email club@deathdose.com within 14 days of delivery.
- We email you a prepaid return label. DeathDose pays the return postage.
- Post the pouch back (opened is fine) within 14 days of getting the label, with a short note on what didn't work for you.
- We refund £14.99 (half the Solo price) to your original payment method within 14 days of the pouch arriving at D Dose Ltd, Dow Brow, Clifton House Road, Manchester, M27 6NG, United Kingdom.
- Your legal rights are not affected.
Orders placed earlier
- Placed from 26 October 2026 up to 7 November 2026 — the 14-Day Guarantee. First pouch, one per customer. Email club@deathdose.com within 14 days of delivery and return the pouch (opened is fine) with a short note to D Dose Ltd, Dow Brow, Clifton House Road, Manchester, M27 6NG, United Kingdom. You pay the return postage. We refund that pouch in full to your original payment method within 14 days of it arriving back with us.
- Placed before 26 October 2026 — the 30-night guarantee. Email club@deathdose.com and we refund your first pouch in full. You don't need to send anything back.
Return postage
Under the 14-night try-out promise we pay: you get a prepaid label. If the product is faulty, damaged, or not what you ordered, we pay it too — tell us and we will send a prepaid label. If you are returning an unopened pouch under the statutory right to cancel, or sending a pouch back under the 14-Day Guarantee for an earlier order, you pay the return postage.
Return address: D Dose Ltd, Dow Brow, Clifton House Road, Manchester, M27 6NG, United Kingdom. Please wait for our label before posting under the try-out promise.
Faulty, damaged or wrong items
Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If they are not, you are entitled to a repair, replacement or refund, and we pay the return postage:
- Within 30 days — you have the short-term right to reject the goods and be refunded the price you paid.
- After 30 days — we will repair or replace, and if that fails you can claim a refund.
Email club@deathdose.com with your order number, and a photo if the packaging is damaged. We deal with these directly and quickly.
Subscriptions
Cancel a Death Squad subscription at any time from your account, or from any link in a renewal email. Cancel before a rebill date and you are not charged again. There is no cancellation fee and no minimum term. You also have 14 days to cancel from the start of the subscription, and 14 days after each renewal, subject to the sealed-goods exception above. Full detail is on our Subscription Terms page.
How refunds are paid
Always to the original payment method, in GBP, within 14 days of the point described above. Your bank may take a few working days after that to show it.
Your legal rights
Your legal rights are not affected by anything on this page.
If we get it wrong
Email club@deathdose.com. If we can't resolve it between us, you can take the matter to your local Trading Standards service via the Citizens Advice consumer helpline.
D DOSE LTD, registered in England and Wales, company number 16603275. Registered office: 79 Century Lodge, Bolton, BL4 9PS, United Kingdom. Returns address: Dow Brow, Clifton House Road, Manchester, M27 6NG, United Kingdom.